{"id":9,"date":"2025-11-15T17:58:39","date_gmt":"2025-11-15T17:58:39","guid":{"rendered":"http:\/\/mediina.ma\/?page_id=9"},"modified":"2026-08-15T21:46:00","modified_gmt":"2026-08-15T21:46:00","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mediina.ma\/en_US\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6d2ddd1d e-flex e-con-boxed e-con e-parent\" data-id=\"6d2ddd1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69b5a040 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"69b5a040\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div 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svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linejoin:round}.mdr a.mdr-btn{border-bottom-style:solid}@media (max-width:860px){.mdr-steps{grid-template-columns:1fr;gap:14px}.mdr-hero{padding:56px 0 44px}.mdr-cta .mdr-wrap{flex-direction:column;align-items:flex-start;gap:26px}}@media (max-width:560px){.mdr-wrap{padding:0 20px}.mdr-sec>h2{font-size:23px;flex-direction:column;gap:6px}.mdr-lead{font-size:16px}.mdr-callout{padding:22px 20px}.mdr-actions{width:100%}.mdr-btn{flex:1 1 100%;justify-content:center}}@media (prefers-reduced-motion:reduce){.mdr *{transition:none !important}}.mdr,.mdr p,.mdr li,.mdr span{color:#5B4A3E}.mdr h1,.mdr h2,.mdr h3,.mdr strong{color:#2E1F16 !important}.mdr h1 em,.mdr h2 em,.mdr .mdr-num,.mdr .mdr-step-n,.mdr .mdr-eyebrow{color:#96511C !important}.mdr a{color:#96511C !important}.mdr a.mdr-btn--solid{background:#96511C !important;color:#fff !important;border-color:#96511C !important}.mdr a.mdr-btn--solid:hover{background:#7A4116 !important;border-color:#7A4116 !important}.mdr a.mdr-btn--ghost{background:transparent !important;color:#2E1F16 !important;border-color:#2E1F16 !important}.mdr a.mdr-btn--ghost:hover{background:#2E1F16 !important;color:#FCF8F3 !important}.mdr .mdr-meta,.mdr .mdr-cta p{color:#8A7B70 !important}.mdr .mdr-step p{color:#5B4A3E !important}<\/style><div class=\"mdr\"><section class=\"mdr-hero\"><div class=\"mdr-wrap\"><p class=\"mdr-eyebrow\">Mediina \u00b7 F\u00e8s<\/p><h1>Paiement, retours et <em>pi\u00e8ces ab\u00eem\u00e9es<\/em><\/h1><p class=\"mdr-lead\">Chaque vasque part de z\u00e9ro le jour o\u00f9 vous commandez : tourn\u00e9e, s\u00e9ch\u00e9e, peinte \u00e0 la main dans notre atelier de F\u00e8s. Cela change la fa\u00e7on dont fonctionnent les retours \u2014 voici tout, en clair, avant que vous ne commandiez.<\/p><p class=\"mdr-meta\">Politique de paiement et de retour \u00b7 Mise \u00e0 jour ao\u00fbt 2026<\/p><\/div><\/section><section class=\"mdr-body\"><div class=\"mdr-wrap\"><div class=\"mdr-sec\"><h2><span class=\"mdr-num\">01<\/span> Chaque pi\u00e8ce est faite pour vous<\/h2><hr class=\"mdr-rule\"><p>Nous ne gardons pas de stock. Quand votre commande est confirm\u00e9e, un artisan commence <strong>votre<\/strong> pi\u00e8ce : la c\u00e9ramique est tourn\u00e9e, s\u00e9ch\u00e9e \u00e0 l&rsquo;ombre, puis peinte au pinceau, sans pochoir. Le laiton est cercl\u00e9 et poli \u00e0 la main. Comptez sept jours de travail pour une seule vasque.<\/p><p>C&rsquo;est pour cette raison qu&rsquo;une commande <strong>ne peut \u00eatre ni annul\u00e9e ni rembours\u00e9e une fois la fabrication lanc\u00e9e<\/strong> : la pi\u00e8ce n&rsquo;existait pas avant votre commande, et elle ne ressemblera \u00e0 aucune autre. Nous ne vendons pas un produit de s\u00e9rie \u2014 nous fabriquons une pi\u00e8ce \u00e0 votre nom.<\/p><\/div><div class=\"mdr-sec\"><h2><span class=\"mdr-num\">02<\/span> Si votre pi\u00e8ce arrive ab\u00eem\u00e9e<\/h2><hr class=\"mdr-rule\"><p>Chaque vasque est cal\u00e9e et emball\u00e9e \u00e0 la main avant exp\u00e9dition. Malgr\u00e9 cela, le transport reste le transport. Si votre colis arrive cass\u00e9 ou ab\u00eem\u00e9, <strong>nous refaisons la pi\u00e8ce et nous vous la renvoyons, \u00e0 nos frais<\/strong>. Voici la marche \u00e0 suivre :<\/p><div class=\"mdr-steps\"><div class=\"mdr-step\"><div class=\"mdr-step-n\">1<\/div><h3>Photographiez \u00e0 l&rsquo;ouverture<\/h3><p>Des photos nettes du colis et de la pi\u00e8ce, prises au moment o\u00f9 vous ouvrez \u2014 avant de d\u00e9baller compl\u00e8tement.<\/p><\/div><div class=\"mdr-step\"><div class=\"mdr-step-n\">2<\/div><h3>Filmez quelques secondes<\/h3><p>Une courte vid\u00e9o montrant l&rsquo;\u00e9tat de l&#8217;emballage et du produit. C&rsquo;est ce qui nous permet d&rsquo;ouvrir un dossier aupr\u00e8s du transporteur.<\/p><\/div><div class=\"mdr-step\"><div class=\"mdr-step-n\">3<\/div><h3>\u00c9crivez-nous sous 24 h<\/h3><p>Envoyez le tout par WhatsApp ou par e-mail dans les 24 heures suivant la r\u00e9ception. Nous lan\u00e7ons la nouvelle pi\u00e8ce d\u00e8s v\u00e9rification.<\/p><\/div><\/div><ul class=\"mdr-check\"><li><svg viewbox=\"0 0 24 24\"><path d=\"m4.5 12.5 5 5 10-11\"\/><\/svg><span>Le remplacement est <strong>gratuit<\/strong> : ni la nouvelle pi\u00e8ce, ni la r\u00e9exp\u00e9dition ne vous sont factur\u00e9es.<\/span><\/li><li><svg viewbox=\"0 0 24 24\"><path d=\"m4.5 12.5 5 5 10-11\"\/><\/svg><span>Gardez l&#8217;emballage d&rsquo;origine jusqu&rsquo;\u00e0 la r\u00e9solution du dossier.<\/span><\/li><li><svg viewbox=\"0 0 24 24\"><path d=\"m4.5 12.5 5 5 10-11\"\/><\/svg><span>Pass\u00e9 le d\u00e9lai de 24 h, nous ne pouvons plus prouver que la casse a eu lieu pendant le transport \u2014 d&rsquo;o\u00f9 l&rsquo;importance d&rsquo;\u00e9crire vite.<\/span><\/li><\/ul><\/div><div class=\"mdr-sec\"><h2><span class=\"mdr-num\">03<\/span> Paiement<\/h2><hr class=\"mdr-rule\"><p>Toutes les transactions sont s\u00e9curis\u00e9es. Votre commande est confirm\u00e9e au moment du paiement \u2014 c&rsquo;est ce qui d\u00e9clenche la mise en fabrication, sans attente. Vous recevez une confirmation par \u00e9crit, et nous restons joignables pendant toute la dur\u00e9e de production.<\/p><\/div><div class=\"mdr-callout\"><h3>Clause importante \u2014 absence de remboursement<\/h3><p>Nos pi\u00e8ces \u00e9tant artisanales, personnalis\u00e9es et fabriqu\u00e9es sur commande, <strong>aucun remboursement n&rsquo;est possible apr\u00e8s validation de l&rsquo;achat.<\/strong><\/p><p>La seule exception concerne les commandes arriv\u00e9es endommag\u00e9es, dans les conditions d\u00e9crites au point 02.<\/p><\/div><div class=\"mdr-sec\"><h2><span class=\"mdr-num\">04<\/span> Un doute ? Posez la question avant<\/h2><hr class=\"mdr-rule\"><p>Une teinte, une dimension, un d\u00e9lai de livraison, une contrainte d&rsquo;installation : tout se discute <em>avant<\/em> la commande, et c&rsquo;est le meilleur moment pour le faire. Nous r\u00e9pondons nous-m\u00eames, pas un robot. Vous trouverez aussi les questions les plus fr\u00e9quentes sur notre <a href=\"https:\/\/mediina.ma\/en_US\/contact-us\/\">page Questions fr\u00e9quentes<\/a>.<\/p><\/div><\/div><\/section><section class=\"mdr-cta\"><div class=\"mdr-wrap\"><div><h2>Une question sur <em>votre commande<\/em> ?<\/h2><p>\u00c9crivez-nous \u2014 nous r\u00e9pondons g\u00e9n\u00e9ralement dans la journ\u00e9e.<\/p><\/div><div class=\"mdr-actions\"><a class=\"mdr-btn mdr-btn--solid\" href=\"https:\/\/wa.me\/212765235197\"><svg viewbox=\"0 0 24 24\"><path d=\"M12 3.2a8.8 8.8 0 0 0-7.5 13.4L3.3 20.7l4.3-1.2A8.8 8.8 0 1 0 12 3.2z\"\/><path d=\"M9.1 8.2c.4 1.1.9 2 1.6 2.7.7.8 1.6 1.3 2.6 1.7l.9-1.1 1.9.9v1.7c-2.5.3-5.7-2.2-6.8-5.1z\"\/><\/svg> WhatsApp<\/a><a class=\"mdr-btn mdr-btn--ghost\" href=\"mailto:contact@mediina.ma\"><svg viewbox=\"0 0 24 24\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"m3 7 9 6 9-6\"\/><\/svg> contact@mediina.ma<\/a><\/div><\/div><\/section><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Mediina \u00b7 F\u00e8s Paiement, retours et pi\u00e8ces ab\u00eem\u00e9es Chaque vasque part de z\u00e9ro le jour o\u00f9 vous commandez : tourn\u00e9e,<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Mediina \u00b7 F\u00e8sPaiement, retours et pi\u00e8ces ab\u00eem\u00e9esChaque vasque part de z\u00e9ro le jour o\u00f9 vous commandez : tourn\u00e9e, s\u00e9ch\u00e9e, peinte \u00e0 la main dans notre atelier de F\u00e8s. Cela change la fa\u00e7on dont fonctionnent les retours \u2014 voici tout, en clair, avant que vous ne commandiez.Politique de paiement et de retour \u00b7 Mise \u00e0 jour\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/mediina.ma\/en_US\/refund_returns\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.3\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Mediina - Vasques &amp; lavabos artisanaux en c\u00e9ramique, faits main \u00e0 F\u00e8s\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Politique de remboursement et de retour - Mediina\" \/>\n\t\t<meta property=\"og:description\" content=\"Mediina \u00b7 F\u00e8sPaiement, retours et pi\u00e8ces ab\u00eem\u00e9esChaque vasque part de z\u00e9ro le jour o\u00f9 vous commandez : tourn\u00e9e, s\u00e9ch\u00e9e, peinte \u00e0 la main dans notre atelier de F\u00e8s. 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